Store Policies

NanasMiniatures.com reserves the right to amend or modify any of our Policies at any time without prior notice.

NanasMiniatures.com will only price our products at or below Retail Price. Any discounts are reductions from that retail price. We will Never inflate our Prices, just to mark them down for the appearance of a larger discount.

We gladly accept your VISA, MasterCard, Discover, American Express or Diners Club International. Credit Card transactions on some International Bank Cards will not be accepted.

Please refer to our Security Policy for details about our credit card security.

Brand name Gift Cards from VISA, MasterCard, Discover and American Express are accepted for payment through our credit card processor.

NanasMiniatures.com is located in the State of Delaware. Delaware is a Tax Free State and we NEVER charge Sales Tax.

NanasMiniatures.com will use your personal information to transact your order only. We will not sell or otherwise transfer or share your information with any other party. NanasMiniatures.com may on occasion, send you an E-mail or mailed announcement about upcoming Sales, New Product Offerings, Special Events, Coupons or Newsletters. Please unsubscribe to the Mailing List if you do not wish to receive future announcements.

NanasMiniatures.com is hosted by InternetConnection.com. Internet Connection hosts the on-line Catalog, Order Entry and Order Data Collection systems. To ensure the security of your information, all transactions are Certified Secure and encrypted with the most advanced 256 bit encryption methods and transferred via SSL (Secure Sockets Layer) to AuthorizeNet.com for Credit Card processing. AuthorizeNet.com is an industry leader in on-line Credit Card Processing, employing the latest in Security and Fraud Prevention.

As an additional Security measure and to fight Credit Card fraud, NanasMiniatures.com uses an Address Verification System, to confirm the Billing Address of the Card Holder. NanasMiniatures.com will not process or ship your order without Address Verification.

To protect your good credit and help prevent Credit Card Fraud, we now require the CVV2 Security Code on all credit card transactions. This security code is a number that is printed on your credit card and is used to verify that you have physical possession of the credit card used in the transaction.

If you have any questions regarding this requirement, please contact your credit card company to verify this information.

All items returned to NanasMiniatures.com, must be complete, undamaged and returned in the original packaging. The return shipment Must contain all the original items in New Salable condition.

All Returns must clearly indicate a Return Authorization Number. Contact NanasMiniatures.com to receive your Return Authorization number and return shipping instructions. Items received without this number will be subject to a 25% restocking fee.

All Sales are Final on all items marked for Clearance.

All items returned items must be received at NanasMiniatures.com within 30 days of the original purchase date. Under Special circumstances and at our discretion, NanasMiniatures.com may authorize the return of items after 30 days with a 25% restocking charge.

A restocking fee will be charged on all Bounced, Returned or Refused shipments. The restocking fee will be 25% on the order total or $10.00 whichever is greater.

Please return ALL items re-packaged in the original box. You may be billed for any items returned in less than perfect condition or missing parts. You are responsible for any damage to merchandise and Return Shipping Charges. Please insure any return shipments.

The Customer is responsible for All shipping charges. Shipping charges are not refundable.

Refunds will be issued to the original Credit Card Number after all conditions of the Return Policy have been met. Due to Bank transaction time, Please allow up to two weeks for your credit to appear in your account.

NanasMiniatures.com will always strive to keep shipping charges as low as possible. We will ship domestic orders via the UPS Ground.

All orders are shipped on normal business days, Monday through Friday, except Holidays. Your order will usually ship within 3 to 5 business days. Shipments may take up to 7 days depending on the delivery location.

When merchandise arrives in less than PERFECT condition, it is VERY IMPORTANT to identify the problem IMMEDIATELY. WHILE THE DELIVERY PERSON IS STILL THERE NOTE ANY AND ALL DAMAGE, including any smashed, slashed, crushed or dented packages.

Please contact NanasMiniatures.com directly and immediately to assist you in resolving issues relating to Damages during Shipment.

NanasMiniatures.com fully insures all shipments at no additional cost to our customers. It is the responsibility of the Customer to Insure any Returned Items against Loss or Damage.

All orders will be shipped via the U.S. Postal Service or UPS. If a valid e-mail address is provided with your order, you will receive an e-mail notification of the Tracking Number. Please allow 1 to 2 business days before attempting to track a shipment with the on-line Tracking Systems at UPS or U.S. Postal Service.

At the discretion of NanasMiniatures.com orders may be drop shipped directly from our supplier. To obtain a tracking number on all drop shipments e-mail NanasMiniatures.com at nana@nanasminiatures.com

Orders cannot be canceled after they have been shipped. There will be no additional charges for Orders canceled prior to shipment. There is a restocking fee of 25% of the total order or $10.00 whichever is greater, for Bounced, Returned or Refused shipments.

Shipping and Handling Charges within the United States are based on actual shipping costs as established by the freight carrier. These charges are based on the actual weight and dimensions of all items ordered, the destination Postal Code and the delivery service selection. The actual Shipping Charges are calculated during the "Order Checkout" process.